Woot, woot!!! I am now a PCA instructor, had the extreme pleasure of attending the ITS class as part of the most recent Austin Schnell Fest. Thank you very much for the interminable support of Courtney Rivers!!
I was able to spend a weekend working with absolute professionals, and in the process not only learned a lot but, also found a treasure trove of reading materials, to continue my education:
Beyond Reason: Using Emotions as You Negotiate
I am currently working my way through
And will be working my way through all the recommended reading section of